There really needs to be some give on fs’s part here. I work as a computer repair /network admin person and don’t use their software anymore because I am constantly changing hardware and working on different systems. Fact that removing a key from a system doesn’t reset your counter makes it entirely impractical for someone who works on a variety of systems and changes hardware alot. Also, this safenet system is far too sensative to system changes. Updating a bios firmware should not reset a key but it does. Until there is the ability to remove a key from a system, I will not even consider using JAWS in my daily work.

A dongle is not always an option and the. I just wanted to register my agreement with you. Freedom Scientific’s copy protection is far too restrictive, and until I upgraded to windows 7, I was unaware of the fact that deauthorizing the product wouldn’t restore an authorization key. How silly is that? What is the point of deauthorizing if it doesn’t restore a key for future use. This is only one of my many problems with FS at the moment. I’m also very displeased with the amount of money charged for the SMA agreement; it makes it very cost prohibitive for non-corperate or government users to keep their software up to date.

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I agree with you that at the very least, our authorization keys should be reset to five every time we’re required to pay that rediculous fee. I’m not even sure I’ll be renewing my SMA, although I want to, I’m currently unemployed, so am not sure I’ll be able to afford it.As far as I’m concerned, for as much money as we have to pay, the customer service, and indeed, the product itself should be a lot better than it is. I sincerely hope that Freedom Scientific does change their polocies and looks into ways to improve their technical support without just giving stock answers that rarely solve a customer’s problems. I personally see a lot of blind folks giving up on PC’s and switching to macs where the screen reading software is built into the operating system. I certainly plan to get a macbook as soon as finances permit. Assuming I’m able to become proficient in the use of a MAc, I’ll probably only use my PC for tasks which currently aren’t possible on the mac.

Bottom line: I think that if FS doesn’t change a few things, they’re going to lose what little business they have from non-government purchases of jaws. Dec Dc21143 Drivers more. Hi, I am in the same boat as most people here. I also have a problem at work, because when my copy of JAWS was purchased, it was purchased with a network authorisation key, so I could use it on more than one machine. This key got a single user option, however, due to this; I only ever get one authorisation token at any one time to use. Whenever the machine at work gets rebuilt, which does happen on a schedule, I have to get the authorisation key back from the FS reset department. To reset the key back to a regular single user stand-alone license will cost the company around £70, a price which I am not willing to pay.