There are no plans to create drivers for a monitor released in 2003. You can try loading the XP/2000 driver or use the Windows 7 generic PNP driver. How about, 'No, we're sorry. The monitor was made back in 2003, so we unfortunately don't have plans to make it compatible with the latest Windows OS, because it's simply too old. We certainly apologize!' The way you worded it came across as 'Look, we can't help you with something manufactured 9 years ago, and that should be obvious to you, dimwit'.

I'm a customer service supervisor in a large call center, and I'd coach my employee and document it in their employee file if they spoke to a customer like that. I'm very disappointed. >The displays engineers are not customer facing.

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Customers cannot communicate with them directly. I will email them this thread but I know the answer will be no. That's like one of my employees telling a customer, 'Why you do want to speak to a supervisor? They're just going to tell you the same thing', which is also a documented coaching session. You could have worded it 'I know it's extremely unlikely, so I don't want to get your hopes up, but I'll certainly try for you!'